Getting Started & Account Setup
The Sequence Wallets
color 000000 (Sequence: The Smart Wallet Explained (Universal & Embedded)) Your wallet is the key to accessing the world of Web3, where you own your digital assets and data. The Sequence Wallet is a modern, non-custodial wallet built on a technology called a Smart Contract Wallet (or simply "Smart Wallet"). This guide breaks down what that means for you and the two ways you can use SFeaturedManaging Your Sequence Wallet Keys
Sequence is a smart contract wallet, so there's no one "wallet seed" or "private key" you can import into a wallet like Metamask. Metamask and many others are "externally owned account" wallets (EOA), but your Sequence wallet is a multisig wallet that requires special code to interact with, so no other wallets support accessing Sequence wallets. The smart contract wallet will hold users’ assets instead of users having their assets directly accessed by their private key. One example of this beFew readersYour Sequence Wallet security
Your security is incredibly important to us Sequence is a non-custodial wallet, meaning we cannot access any of its contents, nor can anyone else. Only you, the wallet owner, have access to the contents. The only risk of being hacked exists with someone hacking your email or social account and using it to log into your Sequence Wallet, so be sure to keep access to the email or social account associated with your Sequence Wallet account secure. Enabling Two-factor Authentication (2FA) hasFew readersHow to remove contacts from contact list
To remove an address or a contact from your contact list, simply follow 3 easy steps below: Go to 'contacts' at the top of the page. Go to 'edit' (https://storage.crisp.chat/users/helpdesk/website/4f24234e391f1800/213a424b-c04b-4da2-a43a-3f6983sex82y.Few readers
Wallet Transactions
How to add funds (digital currency) to my Sequence Wallet?
You can transfer your blockchain assets on Ethereum, Polygon and BNB Smart Chain (BSC) to your Sequence Wallet from another wallet or exchange. You can also purchase cryptocurrencies using your debit or credit card directly from your Sequence Wallet by clicking “Add Funds” and selecting a payment provider in the “Debit or Credit Card” section.PopularHow to purchase ETH using a credit/debit card?
Ether, or ETH, is the native currency of the Ethereum blockchain and is required to interact with the Ethereum network to pay for gas fees. The Sequence Wallet has a user-friendly workaround to let users pay with other tokens like USDC, DAI, etc. There are 3 possible ways to get ETH into your Sequence Wallet: Purchase USDC in-wallet via credit/debit card on-ramps providers, then swap and bridge your balance for ETH Transfer from a centralized exchange Transfer from another cryptoFew readersEtherlink: Your Gateway to Fast Web3
Welcome! If you're using a compatible external wallet (like MetaMask, Coinbase Wallet, etc.) to access an application running on Etherlink, this guide will help you understand the network and how to manage your basic transactions. 1. What is Etherlink? Etherlink is a Layer 2 network built on Tezos (an EVM-compatible Smart Rollup). Think of the main blockchain (Layer 1) as a major, often congested highway. Etherlink is a high-speed express lane built specifically for EVM appliFew readersDeploying your Sequence Wallet
Sequence is a unique cryptocurrency wallet that stores tokens and collectibles securely as a multi-sig, non-custodial wallet while giving a seamless user experience. Because Sequence is a smart contract, it requires it to be deployed in the blockchain, making it possible for any web3 dApp to interact with it. The Sequence Team strives to reduce blockchain's complexity for any type of user. Hence, you will only see the messageFew readersHow can I connect my Sequence Wallet to applications like Uniswap or Opensea?
You can connect your Sequence Wallet to a decentralized application by selecting the ‘Connect with WalletConnect’ option. A QR code will appear, which you need to scan with your Sequence Wallet by clicking on the Scan button; or you can also copy the WalletConnect code and paste it into the "Scan" window in your Sequence Wallet. How to connect your Sequence Wallet anywhere in web3 On desktop: On the app where you want to connect, find and click on 'connect wallet' Choose 'WalletConnectSome readersWhich blockchain networks are supported by Sequence?
Sequence can support all EVM compatible chains. Visit this page to view which networks are currently supported by the Sequence Universal Wallet, Sequence Indexer, Sequence Relayer and all Sequence SDKs: Supported ChainsFew readersWhat are internal transactions?
Okay, imagine Ethereum is like a magical playground where you can make things happen with the help of computer programs called smart contracts. These smart contracts are like little wizards that do things automatically when someone triggers them. Now, when people play with these smart contracts on the Ethereum playground, it's like casting spells that create secret actions or moves within the playground itself. We call these secret actions "internal transactions." They're kind of like hidden moFew readers
Troubleshooting
I can't find a transaction in the History tab
I can't find a transaction in the History tab If you've sent a native token (ETH, MATIC or BNB) from your Sequence Wallet, it won't appear in the history as our indexer can't show internal transactions for native tokens. If you've sent this to an exchange and the balance there is not showing, please read this article. Sequence wallet currently only shows ERC-20, ERC-7Few readersTroubleshooting Guide: The Embedded Wallet (in-game/in-app)
Troubleshooting Guide: Sequence Embedded Wallet, MetaMask Connection, and On-RampingFew readersHow to make tokens appear in your wallet
From your Sequence Wallet, navigate to Settings General and untoggle Hide Unverified Tokens. Note: This will show all unverified tokens which can be utilized for testing purposes.Few readersSent Funds Not Reflected in an External Wallet or Exchange
If you have sent a native network token (such as ETH, MATIC, or BNB) from your Sequence Wallet to a centralized exchange or another external wallet, and it hasn't appeared in your account balance, worry not! The token has been successfully sent. The issue lies within the receiving platform, which may not be adequately tracking the type of transaction that occurred. 💡 Why This Happens: Internal Transactions Transactions initiated from a Sequence Wallet are often classified as "intSome readers"Insufficient Balance"? Don't Forget Gas Fees!
When trying to send tokens on a blockchain network, encountering an "insufficient balance" or "insufficient fees" error often indicates that while you may have enough of the specific token you are trying to send, you lack the native cryptocurrency of that network required to pay the gas fees. Every transaction on a blockchain requires a small fee, known as gas, to compensate the network validators for processing and securing the transaction. This fee must be paid in the network's nativeFew readersTroubleshooting Login Issues
Wondering what to do when your screen goes blank or your wallet's balance looks weird? Having trouble connecting to a site or getting stuck while using your wallet? Computer issues can be caused by various factors. Regardless of the problem, troubleshooting involves a process of trial and error to figure out what's not working as it should. Then, you may start using the following troubleshooting tips: This is a keyboard shortcut used to perform a hard reload of a web page in a desktop web browFew readersHow can I delete my Sequence wallet?
Sequence is a self-custodial, decentralized blockchain wallet. For that reason, we don't store any information about your wallet other than the on-chain, public information that's already available in the ledger. The only exception to this is your contacts list. You can wipe your stored contacts by following the steps outlined here. If you do not wish to continue using your Sequence wallet, abandoningFew readersHow to recover your password for your social account login?
Sequence functions as a smart contract wallet, eliminating the need for a "wallet seed" or "recovery phrase" typically used in wallets like Metamask. Account recovery is made straightforward—just ensure you have access to the email or social account you initially signed up with. Once you've chosen a social account or email during signup, it cannot be changed. Therefore, it's crucial to select a method you'll consistently have access to and manage securely. If you've forgotten your accountFew readersHow to submit a Support Ticket and get a resolution faster?
We've recently streamlined the way we process support tickets for issues and concerns with Sequence. When you initiate a conversation during office hours indicated on the live chat window - you'll be able to discuss your issue directly with a Support Specialist. If you initiate a conversation outside office hours. It will automatically convert into a ticket and our team will get back to you as soon as possible. It is also good practice to include your wallet address and other pertinent informaFew readers
Blockchain & Web3
What is Ethereum?
What is EthereumFew readersWhat is ENS?
The Ethereum Name Service (ENS) is a distributed, open, and extensible naming system based on the Ethereum blockchain. ENS's job is to map human-readable names like 'alice. eth' to machine-readable identifiers such as Ethereum addresses, other cryptocurrency addresses You can check out this simple tutorial made by brantly.eth (Dir. of Operations at Ethereum Name SerFew readersWhat are smart contracts?
Smart contracts are like digital agreements that automatically execute and enforce themselves when certain conditions are met. They run on blockchain technology, which is a secure and decentralized digital ledger. Imagine you want to buy a house. Instead of relying on a bunch of paperwork and intermediaries, a smart contract can be created on the blockchain. This contract contains all the terms and conditions of the deal. Once you meet the agreed-upon conditions, like making a payment, the sFew readersWhat's the difference between NFT's and SFT's?
Okay, imagine you have a special picture of a dragon. Now, if you make it into a regular print and give copies to your friends, everyone has the same dragon picture. That's like a regular picture you can buy and share. Now, let's talk about NFTs and SFTs. An NFT (Non-Fungible Token) is like having a magical dragon picture. It's unique, and only one person can own the special magical version. It's like saying, "I have the only dragon picture like this in the whole world!" On the other hand,Few readersWelcome to Web3 & the Metaverse
Web3 is like the next big thing for the internet. In the old days (Web1), the internet was kind of like a library where you could only read stuff. Then came Web2, making it more like a social hangout with Facebook and Twitter. Now, Web3 is the cool new vision, aiming to make the internet more about you! It wants to give you more control and privacy. Think of it as the third generation of the internet. In Web3, things are more spread out, not controlled by a few big companies. It loves using blFew readersWhat are decentralized apps (Dapps)?
To put it simply, imagine you have a regular app on your phone that you use to play games or chat with friends. Now, think of a Dapp (Decentralized App) as a special kind of app, but it works a bit differently. In a Dapp, the cool stuff happens on a decentralized network, like a group of friends playing a game together without needing a boss or organizer. This network is often based on blockchain technology, which is like a super secure and transparent digital system. So, a Dapp is an app thatFew readers
Bridging Tokens Between Blockchain Networks
You can bridge assets across any supported chains directly inside your Sequence Wallet. Select the asset inside your Sequence Wallet that you would like to bridge. Then select “Bridge.” Input the amount you would like to send to the other network and make sure you have enough funds left in your wallet to cover the gas fee required to bridge. ChoosFew readersI sent some coins/tokens from Sequence to another wallet provider but I haven't receive it yet
When you send tokens or coins to other wallets such as Binance, CEX.oi, and others, confirm that the transaction was successful as per the blockchain. Once it’s confirmed, and your tokens are still not showing up in the receiving wallet, don’t worry; your funds are safe. Some wallet providers do not support deposits from smart contract wallets such as Sequence; as a result, the tokens you transfer are not displayed. This can be resolved by getting in touch with the wallet provider’s support tFew readersYou can't find the transaction in the History tab?
A transaction hash or transaction id (txID) is a unique set of characters that identifies each transaction that is verified and included into the blockchain. In most cases, a txID is needed to locate funds. Follow these steps to find the txID from any transaction in your Sequence Wallet: Click on the History tab Select which transaction you want to search (https://downloadFew readersI can't see an asset I've sent to my Sequence Wallet. What should I do?
Make sure to send assets to your wallet only using networks supported by Sequence. Sequence wallet supports the following blockchains currently: Ethereum Mainnet (ERC20) Polygon (MATIC) BNB smart chain (BEP20) Polygon ZkEVM Arbitrum One/Nova, Optimism, Avalanche Base Gnosis We understand this can be inconvenient for you as there is no immediate solution for it. There is no way for us to access these funds directly, as Sequence is a non-custodial wallet. You can only acFew readersHow are Sequence transactions relayed?
The Sequence smart contract wallet allows users to reduce any set of transactions into a single blockchain transaction. In fact, independent users’ transactions can be bundled into a single transaction, reducing transaction costs for all. Sequence Wallet also allows usersFew readersHow do I transfer my blockchain items from my Sequence Wallet to a hardware wallet?
It’s very easy! As you normally would perform a transfer to any wallet, this time, input the address of your hardware wallet into the Address field. Make sure the hardware wallet receiving your items supports the token standard (ERC721 or ERC1155) you're trying to transfer and the network it belongs to. (https://downloads.intercomcdn.com/i/o/557959156/2378a65fbb2d5e6452ce4cFew readersHow long does it take for a transaction or trade to go through using the Sequence Wallet?
Usually, transactions only take a few seconds. Sometimes, they take up to one minute. If you are bridging assets between Ethereum, Polygon and BSC networks, it may take longer to reflect updated balances. It usually takes 10 minutes to bridge between Ethereum and Polygon.Few readers