Articles on: FAQ

I've sent some funds to an exchange and they're missing

If you have sent a native token (ETH on Ethereum, MATIC on Polygon, or BNB on BNB Chain) to a centralized exchange, it's possible that you won't see it reflected in your account balance. Worry not!

The issue lies within the exchange platform, which may not be adequately tracking internal transactions occurring on the blockchain associated with your token transfer.

It's worth mentioning that transactions within the Sequence Wallets are termed "internal transactions" because all Sequence Wallets function as smart contracts. Internal transactions occur when a smart contract initiates a token transfer.

At times, centralized exchanges may use an inappropriate indexer, leading to a lack of recognition of internal transactions. In such cases, it is necessary to inform the exchange's support team of this issue and request corrective measures. It's important to note that resolving this matter may involve manual intervention by the exchange to adjust their indexing mechanisms for the proper acknowledgment of internal transactions.

Updated on: 02/01/2024

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