${color}[#000000](Sequence: The Smart Wallet Explained (Universal & Embedded))

Q: Sent Funds Not Reflected in an External Wallet or Exchange

If you have sent a native network token (such as ETH, MATIC, or BNB) from your Sequence Wallet to a centralized exchange or another external wallet, and it hasn't appeared in your account balance, worry not! The token has been successfully sent. The issue lies within the receiving platform, which may not be adequately tracking the type of transaction that occurred. <h3 id="whythishappensinternaltransactions">💡 Why This Happens: Internal Transactions</h3> Transactions initiated from a Sequence Wallet are often classified as "internal transactions" on the blockchain. This is because every Sequence Wallet functions as a smart contract. When a smart contract initiates a token transfer—even of a native network token—some centralized exchanges may use an inappropriate blockchain indexer that fails to properly recognize or index these internal transactions. <h3 id="howtoresolvetheissue">✅ How to Resolve the Issue</h3> In such cases, it is necessary to inform the exchange's support team of this issue and explain that the funds were sent via a smart contract wallet and registered on the blockchain as an internal transaction. Resolving this matter may require manual intervention by the exchange to adjust their indexing mechanisms for the proper acknowledgment of internal transactions.

Your wallet is the key to accessing the world of Web3, where you own your digital assets and data. The Sequence Wallet is a modern, non-custodial wallet built on a technology called a Smart Contract Wallet (or simply "Smart Wallet"). This guide breaks down what that means for you and the two ways you can use Sequence.

1. What is a Smart Wallet?

To understand Sequence, you first need to know how it differs from a traditional wallet (like one that uses a 12-word recovery phrase, or "seed phrase"). | Feature | Traditional Wallet (e.g., MetaMask, Trust Wallet) | Sequence Smart Wallet | | Foundation | Relies on a single, secret private key. | Relies on a piece of code (a smart contract) deployed on the blockchain. | | Security/Recovery | If you lose the seed phrase, your assets are gone forever. | Allows for social or timed recovery options, making it much safer against loss. | | Transaction Experience | Must pay gas fees in the chain's native currency (e.g., ETH, MATIC). | Enables Gas Sponsorship (platform pays the fee) and Batched Transactions (combining multiple steps into one), creating a smoother experience. | | Custody | Non-Custodial: You hold the keys. | Non-Custodial: You own the Smart Contract; **Sequence never has access to your pri

Question 2

How to add funds (digital currency) to my Sequence Wallet?

Accepted Answer

You can transfer your blockchain assets on Ethereum, Polygon and BNB Smart Chain (BSC) to your Sequence Wallet from another wallet or exchange. You can also purchase cryptocurrencies using your debit or credit card directly from your Sequence Wallet by clicking “Add Funds” and selecting a payment provider in the “Debit or Credit Card” section.

||| To participate in the Skyweaver economy, please ensure that you are funding your wallet with USDC on the Polygon chain. See sample below.

USDC (Polygon)

Question 3

Sequence list of Restricted Regions

Accepted Answer

In order to comply with regulations and policies mandated by Canada, USA and other global jurisdictions, Sequence will not be fully available in the following regions. Please be aware that external third-party money service providers that can help you on-ramp with crypto, at their own discretion, may deny funding to certain geographical locations

Sequence cannot be accessed from the following regions:

Afghanistan
Algeria
Bangladesh
Belarus
Burma (Myanmar)
Central African Republic
China
Cuba
Democratic Republic of Congo
Egypt
Ethiopia
Haiti
Iran
Iraq
Lebanon
Libya
Macao
Mali
Moldova
Morocco
Nepal
Nicaragua
North Korea
Qatar
Russian Federation
Somalia
South Sudan
Sri Lanka
Sudan
Syria
Tunisia
Ukraine
Venezuela
Yemen
Zimbabwe

Please note that this list is subject to change as regulations & policy decisions in the affected jurisdictions evolve. We will continue to look for opportunities to bring Sequence to as many people as possible across the globe. Please refer to our Terms of Service for more information.

Question 4

How can I connect my Sequence Wallet to applications like Uniswap or Opensea?

Accepted Answer

You can connect your Sequence Wallet to a decentralized application by selecting the ‘Connect with WalletConnect’ option.

A QR code will appear, which you need to scan with your Sequence Wallet by clicking on the Scan button; or you can also copy the WalletConnect code and paste it into the "Scan" window in your Sequence Wallet.

How to connect your Sequence Wallet anywhere in web3 On desktop:

On the app where you want to connect, find and click on 'connect wallet'
Choose 'WalletConnect'
Click on 'Copy to Clippoard'
Open your Sequence wallet and click on 'Scan'
Scroll near the bottom to see 'wallet connect paste code'

This should get you connected.

A message will appear asking permission to connect to that specific app, confirm and you'll be able to access it.

That’s it! Your Sequence Wallet should now be connected to the desired application. When you finish using that app, you can choose to revoke that access from the drop-down menu of your wallet address. ![](https://storage.crisp.chat/users/helpdesk/

Question 5

Sent Funds Not Reflected in an External Wallet or Exchange

Accepted Answer

If you have sent a native network token (such as ETH, MATIC, or BNB) from your Sequence Wallet to a centralized exchange or another external wallet, and it hasn't appeared in your account balance, worry not! The token has been successfully sent. The issue lies within the receiving platform, which may not be adequately tracking the type of transaction that occurred.

💡 Why This Happens: Internal Transactions

Transactions initiated from a Sequence Wallet are often classified as "internal transactions" on the blockchain. This is because every Sequence Wallet functions as a smart contract. When a smart contract initiates a token transfer—even of a native network token—some centralized exchanges may use an inappropriate blockchain indexer that fails to properly recognize or index these internal transactions.

✅ How to Resolve the Issue

In such cases, it is necessary to inform the exchange's support team of this issue and explain that the funds were sent via a smart contract wallet and registered on the blockchain as an internal transaction. Resolving this matter may require manual intervention by the exchange to adjust their indexing mechanisms for the proper acknowledgment of internal transactions.

Question 6

What is Ethereum?

Accepted Answer

What is Ethereum?

Ethereum is the world’s largest decentralized blockchain network, that’s open-source and has smart contracts functionality enabled. Ethereum is like a global computer that runs programs, called "smart contracts," on the internet. These smart contracts can execute actions automatically when certain conditions are met, and the whole system is powered by a digital currency called Ether. It's not controlled by any single entity and is designed to enable decentralized applications and transactions. Think of it as a decentralized supercomputer that allows people to create and use applications without relying on a central authority.

Ethereum is community-built and open to everyone—no matter your background or location—and all you need to participate is a wallet (like Sequence) to act as your gateway to the network.

Welcome to Web3, the next generation of the Internet.

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