Question 1

Sequence list of Restricted Regions

Accepted Answer

In order to comply with regulations and policies mandated by Canada, USA and other global jurisdictions, Sequence will not be fully available in the following regions. Please be aware that external third-party money service providers that can help you on-ramp with crypto, at their own discretion, may deny funding to certain geographical locations

Sequence cannot be accessed from the following regions:

Afghanistan
Algeria
Bangladesh
Belarus
Burma (Myanmar)
Central African Republic
China
Cuba
Democratic Republic of Congo
Egypt
Ethiopia
Haiti
Iran
Iraq
Lebanon
Libya
Macao
Mali
Moldova
Morocco
Nepal
Nicaragua
North Korea
Qatar
Russian Federation
Somalia
South Sudan
Sri Lanka
Sudan
Syria
Tunisia
Ukraine
Venezuela
Yemen
Zimbabwe

Please note that this list is subject to change as regulations & policy decisions in the affected jurisdictions evolve. We will continue to look for opportunities to bring Sequence to as many people as possible across the globe. Please refer to our Terms of Service for more information.

Question 2

What tokens and assets does Sequence support?

Accepted Answer

The Sequence Wallet supports every EVM-compatible network's most popular token standards. These include tokens abiding by the ERC-20, ERC-721 and ERC-1155 standards.

ERC-20 is used for single fungible assets (that are meant to be fractioned). Examples of ERC-20 tokens include DAI, LINK and USDC.
ERC-721 tokens are used for non-fungible assets, e.g. Cryptokitties, Axies from Axie Infinity, and Ethereum Name Service (ENS).
ERC-1155 is meant to enable non-fungible and fungible assets in a single contract. Examples of ERC-1155 tokens include Skyweaver cards, Sandbox video game assets and Augur market prediction bets or shares.

In addition to tokens, Sequence Wallet supports native protocol assets for the currently supported networks like ETH for the Ethereum network, MATIC for the Polygon network, and BNB for the BNB Smart Chain.

Sequence Wallet lets users purchase USDC and other cryptocurrencies directly in the wallet via third-party providers. These payment providers are responsible for handling chargebacks and gathering user information required to meet regulatory requirements.

Question 3

What is Ethereum?

Accepted Answer

What is Ethereum?

Ethereum is the world’s largest decentralized blockchain network, that’s open-source and has smart contracts functionality enabled. Ethereum is like a global computer that runs programs, called "smart contracts," on the internet. These smart contracts can execute actions automatically when certain conditions are met, and the whole system is powered by a digital currency called Ether. It's not controlled by any single entity and is designed to enable decentralized applications and transactions. Think of it as a decentralized supercomputer that allows people to create and use applications without relying on a central authority.

Ethereum is community-built and open to everyone—no matter your background or location—and all you need to participate is a wallet (like Sequence) to act as your gateway to the network.

Welcome to Web3, the next generation of the Internet.

Question 4

I've sent some funds to an exchange and they're missing

Accepted Answer

If you have sent a native token (ETH on Ethereum, MATIC on Polygon, or BNB on BNB Chain) to a centralized exchange, it's possible that you won't see it reflected in your account balance. Worry not!

The issue lies within the exchange platform, which may not be adequately tracking internal transactions occurring on the blockchain associated with your token transfer.

It's worth mentioning that transactions within the Sequence Wallets are termed "internal transactions" because all Sequence Wallets function as smart contracts. Internal transactions occur when a smart contract initiates a token transfer.

At times, centralized exchanges may use an inappropriate indexer, leading to a lack of recognition of internal transactions. In such cases, it is necessary to inform the exchange's support team of this issue and request corrective measures. It's important to note that resolving this matter may involve manual intervention by the exchange to adjust their indexing mechanisms for the proper acknowledgment of internal transactions.

Question 5

How can I connect my Sequence Wallet to applications like Uniswap or Opensea?

Accepted Answer

You can connect your Sequence Wallet to a decentralized application by selecting the ‘Connect with WalletConnect’ option.

A QR code will appear, which you need to scan with your Sequence Wallet by clicking on the Scan button; or you can also copy the WalletConnect code and paste it into the "Scan" window in your Sequence Wallet.

How to connect your Sequence Wallet anywhere in web3 On desktop:

On the app where you want to connect, find and click on 'connect wallet'
Choose 'WalletConnect'
Click on 'Copy to Clippoard'
Open your Sequence wallet and click on 'Scan'
Scroll near the bottom to see 'wallet connect paste code'

This should get you connected.

A message will appear asking permission to connect to that specific app, confirm and you'll be able to access it.

That’s it! Your Sequence Wallet should now be connected to the desired application. When you finish using that app, you can choose to revoke that access from the drop-down menu of your wallet address. ![](https://storage.crisp.chat/users/helpdesk/

Question 6

What is MATIC and the Polygon network?

Accepted Answer

Polygon network is EVM-compatible and functions as a side chain to the Ethereum blockchain. A large amount of Ethereum Dapps are also accessible on Polygon.

The primary benefit of the Polygon network is its scalability, which allows blockchain interactions to be processed faster and for a much lower gas fee as compared to Ethereum network interactions. MATIC is the native cryptocurrency of the Polygon network.

The Sequence Wallet is compatible with both Ethereum, Polygon, BSC networks, Base and a lot more. This means assets on both chains can be transferred to your Sequence Wallet.

DO NOT send assets using networks that are currently not supported by Sequence. Doing so will result to your funds being inaccessible.

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